Carbon Sales Account Manager
Nairobi, Nairobi, Kenya
Full Time
Manager/Supervisor
About the role
BURN is seeking an Account Manager to support our carbon credit sales team. The Account Manager will be stewarding long-term trusted relationships and operate as the main point of contact for all matters related to our clients. You will be responsible for building and maintaining these customer relationships and overseeing customer account management.
This person will respond to client enquiries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Carbon Operations and Finance) to continually improve the full customer experience through a commitment to clear and reproducible processes and procedures.
Ultimately, our Account Manager will collaborate with our sales team to achieve our targets while keeping our clients satisfied and engaged with our projects and credits. If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behaviour, we’d like to meet you.
Duties and Responsibilities
BURN is seeking an Account Manager to support our carbon credit sales team. The Account Manager will be stewarding long-term trusted relationships and operate as the main point of contact for all matters related to our clients. You will be responsible for building and maintaining these customer relationships and overseeing customer account management.
This person will respond to client enquiries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Carbon Operations and Finance) to continually improve the full customer experience through a commitment to clear and reproducible processes and procedures.
Ultimately, our Account Manager will collaborate with our sales team to achieve our targets while keeping our clients satisfied and engaged with our projects and credits. If you are familiar with account management software (CRM), have a flair for client communication, and understand consumer behaviour, we’d like to meet you.
Duties and Responsibilities
- Serve as the main point of contact for all customer account management matters
- Ensure the timely and successful delivery of credits and services according to customer contracts and additional requests
- Build and maintain strong, long-lasting relationships with international clients.
- Develop trusted advisor relationships with key accounts
- Collaborate with the Sales Team to identify and grow opportunities and meet our KPIs through forecasting and metrics
- Manage and monitor sales practices and tools to support repeatable, scalable sales processes that accelerate growth quickly.
- Maintain and manage a client database
- Collaborate with members across departments to produce high quality proposals, marketing materials for projects, outreach to our customer base, market announcements, etc.
Skills and Experience
- 7+ years of experience working as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role dealing with sophisticated international clients
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Solid experience with CRM software (e.g. Zoho or HubSpot), and MS Office (particularly MS Excel)
- A laser-like attention to detail
- Proven ability to juggle multiple account management projects at one time, while maintaining sharp attention to detail
- Strong verbal and written communication skills in international English
- Comfortable engaging senior stakeholders and closing deals with large companies
- Experience within the carbon offset credits markets is desirable, or experience in fair trade and commodity markets
- Ability to work collaboratively across multiple country offices and departments
- Technical aptitude to learn quickly to discuss carbon standards and credit quality
- A passion for BURN’s mission
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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