Field Operations Manager - Malawi

Blantyre, Blantyre, Malawi
Full Time
Manager/Supervisor
About the role
BURN is looking for a Field Operations Manager – in Malawi who will work closely with various management teams to ensure that business operations are efficient.

Duties and Responsibilities
  • Inventory planning and management: Lead all inventory planning and management efforts in the country; design and develop appropriate processes and procedures to optimize inventory levels and controls across the network of warehouses and stockiest points. Build a network of regional warehouses and stockiest points from scratch.
  • Inbound logistics: Manage all clearing and importation of finished goods and potentially CKD kits into Malawi from Kenya and China.
  • Outbound Logistics: Ensure seamless transfer of stock from the central warehouse to the network of regional warehouses and stockiest points.
  • Carbon registration: Assist in the design and development of strategies to ensure 100% end-user data/ registration in both B2B and B2C distribution settings. Ensure all carbon data requirements are adhered to at the warehouse and stockist points.
  • Aftersales: In collaboration with the management team, design and develop the aftersales strategy. Build and manage the call centre and network of repair stations from scratch.
  • Team Management: Build and manage a team of warehouse officers and support staff.
  • Collaboration: Be an organizer and go between Finance, Admin, and other support functions.
  • Forecasting: Own all shipment forecasts and liaise regularly with production and operations teams at HQ.
  • Reporting: Produce analytical reports for the management team on the performance of operations.
  • Monitoring of Trade Regulations: Stay updated with trade regulations about cooking appliances. Closely monitor any changes in tax/ duty and escalate accordingly.

Skills and Experience
  • Excellent written and verbal communication skills.
  • Bachelor’s degree from a university (Master’s degree / MBA is a plus)
  • 3+ years of B2B and B2C sales and operations experience at a mid-level in Malawi.
  • 3 years of supply chain management experience (demand, supply, and inventory planning) in Malawi preferably in an environment of finished goods, parts and kits would be a plus.
  • 3+ Years of experience building and managing a network of warehouses and stockiest points.
  • 2 years managing an aftersales office and team.
  • 3 Years of experience importing goods into Malawi and working with customs.
  • Excellent written and verbal communication.
  • Strong analytic/number crunching background, supported by excellent graphical presentation skills.
  • Strong leadership and people development skills.
  • Experience managing ‘know your customer programs; develop incentives to ensure the return of end-user data in both B2C and B2B settings.
  • Enthusiastic, proactive, organized, creative, a desire to “sell for good” and willing to get your hands dirty.
  • Experience working on carbon offsetting projects, preferably focusing on renewable energy products.
                                                 Qualified Female Candidates are encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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