Sales Operations Officer

Kinshasa, Kinshasa, Congo, The Democratic Republic of the
Full Time
Mid Level
About the role
Burn is looking for a Sales Operations Officer who will play a crucial role in ensuring that the sales team is operating efficiently and effectively and that the company is achieving its sales targets.
Duties and Responsibilities
  • Sales data reconciliation - Ensure sales data (Registration, manual Sno tracking docs & payment reference) is fully filled in the appropriate systems & work with SOM to follow up on the reconciliation of any missing data.
  • Monitor the productivity of all sales agents in the field across all channels in their market daily via available dashboards & against established metrics. Share a weekly analysed productivity report with the SOM & commercial team.
  • PJP – Shall ensure all PJPs in their market (Sales agents, Team leaders & Territory Sales Managers) are filled & approved by the relevant supervisor. Shall consolidate this data & share relevant reports with SOM & commercial team.
  • PJP adherence –- Ensure PJP monitoring is ongoing for all agents in their markets & relevant reports being submitted by supervisors. Shall share PJP performance reports for their market with the SOM in the relevant formats/templates.
  • Remuneration structure administration – Ensure performance data is filled for all dashboards in their market & up to date as per SOP timelines. Shall ensure commission data is accurate (verify this with RSM/TSM/TLs) before sharing performance with SOM & commercial leads for approval for remuneration.
  • Reconciliation & verification of spend on trade activities – Shall ensure trade spend is only issued against approved PJPs. Will manage the reconciliation of trade spend in their markets by TLs, TSMs & RSMs monthly & prepare relevant reports for the SOM & commercial leads as per the relevant SOPs (not later than 30 days after the end of the month). Rationalization of trade spend (maker checker system).
  • Training gaps analysis – Through data analysis, shall support the training officer, TSM & RSM in the country to identify training gaps within the commercial teams.

Skills and Experience:
  • Education and Experience:
  • Bachelor's degree in business administration, finance, marketing, or a related field is typically required.
  • Previous experience in sales operations, sales support, or a related field is often required. The specific years of experience needed can vary, but typically employers seek candidates with at least 3-5 years of relevant experience.
  • 2-3 years’ experience working as a data analyst or working with data
  • Spreadsheets expert (Google Sheets or Excel)
  • MS office/G Suite expert
  • Excellent data analysis skills
  • Well-versed in the local country’s geography, main languages, and culture
  • Great reporting skills
  • Very good interpersonal skills and good at working with others, as this role will involve a lot of coordination & interfacing with other teams
  • Bachelor’s degree in a related field
  • At least 5 years of working experience
  • A highly organized individual who is a quick learner
  • Commercial exposure or experience working with a sales team will be an added advantage
  • Knowledge of Sales Processes:
  • Understanding of sales processes and methodologies, such as lead generation, pipeline management, forecasting, and deal closure.
  • Familiarity with sales metrics and key performance indicators (KPIs) to track and analyze sales performance.
  • Data Analysis and Reporting:
  • Strong analytical skills and the ability to work with large datasets to identify trends, patterns, and insights related to sales performance.
  • Proficiency in using data analysis tools like Excel, CRM systems, and business intelligence software to create reports and dashboards for sales teams and management.
  • Sales Enablement and Support:
  • Experience in developing and implementing sales enablement programs, tools, and processes to enhance the productivity and effectiveness of the sales team.
  • Ability to collaborate with various stakeholders, including sales managers, marketing teams, and IT departments, to ensure seamless sales operations and support.
  • CRM Systems and Technology:
  • Proficiency in working with Customer Relationship Management (CRM) systems, such as Salesforce, HubSpot, or Microsoft Dynamics, to manage and track sales activities, customer interactions, and pipeline data.
  • Familiarity with other sales-related technologies, such as sales automation tools, data analytics platforms, and sales forecasting software.
  • Communication and Collaboration :
  • Excellent verbal and written communication in English and Portuguese
  • Ability to effectively interact with sales teams, executives, and other cross-functional teams.
  • Strong interpersonal skills and the ability to collaborate with diverse groups of individuals, including sales representatives, marketing teams, finance departments, and IT professionals.
  • Problem-Solving and Process Improvement:
  • Ability to identify process inefficiencies and develop solutions to streamline sales operations, improve productivity, and enhance overall sales performance.
  • Strong problem-solving skills to address complex sales challenges and provide data-driven recommendations.
  • Adaptability and Flexibility:
  • The sales landscape can change rapidly, so the ability to adapt to evolving market conditions, organizational changes, and new technologies is crucial.
  • Flexibility to manage multiple projects simultaneously and prioritize tasks effectively.
Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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