Sales Team Leader - DRC
Lubumbashi, Kinshasa, Lubumbashi, Kinshasa, Congo, The Democratic Republic of the
Full Time
Mid Level
About the role.
Reporting to the Territory Sales Manager (TSM), the Sales Team Leader (TL) will coordinate a team of Activators (or Field Sales Agents) to ensure sales processes are followed, targets are achieved on time, revenues and serial numbers are reconciled daily, and The Sales Team Leader will perform sales, management, and administrative tasks, such as delivering sales performance, training field sales agents, tracking inventory, collecting, and reconciling cash sales. To be successful as a sales team leader, the candidate must have excellent sales and leadership skills, as well as strong organizational and customer service skills.
Key Responsibilities
Sales Performance Management
Reporting to the Territory Sales Manager (TSM), the Sales Team Leader (TL) will coordinate a team of Activators (or Field Sales Agents) to ensure sales processes are followed, targets are achieved on time, revenues and serial numbers are reconciled daily, and The Sales Team Leader will perform sales, management, and administrative tasks, such as delivering sales performance, training field sales agents, tracking inventory, collecting, and reconciling cash sales. To be successful as a sales team leader, the candidate must have excellent sales and leadership skills, as well as strong organizational and customer service skills.
Key Responsibilities
Sales Performance Management
- Support the recruitment and training of highly effective activators.
- Manage, retain, and motivate a high-performance team of 10 to 15 activators.
- Map all the avenues, neighborhoods, and centers of commercial activities in your zone.
- Create and implement systematic daily route plans (avenues, neighborhoods, markets, churches, schools, and companies to sell and prospect in) with the TSM’s approval.
- Assign sales agents to a specific area within the zone in line with approved route plans.
- Meet with all agents under your supervision every day at 8 AM to discuss team performance (approved vs. rejected prospects from the previous day, individual performance vs. targets) and, coordinate customer deliveries, assign prospection areas, listen to challenges, and take necessary corrective actions.
- Divide your monthly targets into daily, weekly, and monthly sales targets for every agent, and ensure they maintain the required minimum performance.
- Meet and exceed weekly and monthly sales targets as assigned by the TSM.
- Plan and organize market activations and roadshows to boost sales in your sales zone.
- Ensure activators deposit into the company bank account all revenues collected from stove sales and collect their proofs of payments daily.
- Reconcile payments and activators’ sales, consolidate payment reference numbers and serial numbers on dedicated trackers, and communicate accurate information with Field Operations team within a timely manner.
- Ensure all outstanding variances and disputes between cash deposits, inventory sold, and customer data registrations resolved within a timely manner, either directly at your level or after consulting with the relevant individuals regionally or nationally.
- Ensure all new and existing agents have completed the Agent Biodata form and have been assigned and communicated their agent identification numbers.
- Ensure quality leads are collected during prospections, uploaded properly into our data management application, converted, and delivered within a timely manner.
- Ensure that activators adhere to and comply with the company’s sales processes, namely prospections, deliveries, end-user data registration, etc.
- Ensure that activators effectively communicate to customers the benefits of our products, why we collect and verify end-user information, and that they are well trained to counter any customer resistance to our sales processes.
- Ensure all appropriate trackers are update on time and with accurate information.
- Document and escalate all issues from the field to the regional sales leaders.
- Support activators with addressing customer issues and resistance on the field.
- Share regular usage feedback from customers and competitor intelligence on prices, product offering, and field activities to assist management team in supporting activities to counter competition, strengthen our brand, and protect our market share.
- Perform any other related commercial tasks as required by the TSM.
- Accountable for quality of sales ie verification and quality of agent interaction.
- High school certificate, diploma or university degree in any field.
- At least 2 years of experience in sales, preferably in fast-moving consumer goods (FMCG), solar, telecommunications, and TV distribution and with experience leading commission based sales teams.
- Strong leadership abilities, training skills, and ambition to deliver results.
- Excellent cash management skills and ethical behavior.
- Excellent communication, interpersonal and customer service skills.
- Excellent time management, strategic planning, and organizational skills.
- Computer literate.
Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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