Agent Care Intern - Mozambique
Maputo, Maputo, Mozambique
Full Time
Entry Level
About the role
BURN is looking for an Agent Care Intern who will be responsible for supporting and strengthening our agent network by ensuring effective communication, issue resolution, and performance tracking. You will assist in daily agent management tasks, coordinate feedback collection, support training initiatives, and contribute to the achievement of sales targets.
This role is ideal for a highly organised and proactive individual with strong communication skills and an interest in field operations and sales support.
Duties and Responsibilities
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
BURN is looking for an Agent Care Intern who will be responsible for supporting and strengthening our agent network by ensuring effective communication, issue resolution, and performance tracking. You will assist in daily agent management tasks, coordinate feedback collection, support training initiatives, and contribute to the achievement of sales targets.
This role is ideal for a highly organised and proactive individual with strong communication skills and an interest in field operations and sales support.
Duties and Responsibilities
- Daily agent network management, including calls to agents, interface for sales operations, reconciliation and commercial
- Agent engagement through performance data from sales operations, collecting field feedback from agents, and overseeing the resolution of open agent tickets.
- Ensure the flow of agent-related information upwards and downwards.
- Ensure the daily reporting and escalation of all agents' issues collected by the agent care officers to the TSMs and TLs
- Ensure the tracking and reporting of all agent care activities conducted
- Coordinate PJPs (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) by the agent care officers, leading the process to clean up the database
- Ensure that the team conducts daily agent training and mentoring of agents through calls
- Ensure the Agent quality and recruitment checklist is completed by the agent care officers
- Support sales target
- Daily/Weekly feedback report to TL, TSM, Country lead
- Bachelor's degree in arts, business, environmental science, project Management or a related field.
- Strong organisational and multitasking abilities.
- Data analysis and reporting skills.
- Communication skills, both written and spoken English and Portuguese
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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